Contact Information:

Contact Name: Gavi Gershov

Contact Phone: 213-419-6133

Contact Email: Welcome@truecarefms.com

Website: www.truecarefms.com

Enrollment Information:

Intake Requirements: completed interest form, initial consultation, signed spending plan

Main Information:

Regional Centers Served: Open to all

Primary RC Vendor: FDLRC

Languages: English, Hebrew, Spanish

Platform: Online portal, app coming soon

Customer Service: Customer service is 24/7 in the languages stated above. Customer service representative to client ratio is 1:30.

Budget Report: View a live budget report on the Portal and get a monthly report by mail or email.

Maximum Budget Amount: No budget cap

Additional Resources: TrueCare has a free provider directory. Providers can register and list themselves even if they don’t yet serve a TrueCare participant, so families can find them.

Models: Bill Payer (#PD4461)

Sole-employer and co-employer coming soon

Payment Information:

Vendor/Provider Packet Contains: Submit a business license, practice license (if applicable), insurance, and W9 form

Invoice time: Payment is issued within 24 hours of approval in majority of cases

Invoice approval: Email invoices to invoices@truecarefms.com or enter them in the portal directly or as a pdf. The invoices must be approved by the participant, independent facilitator, or authorized representative.

Reimbursement: Mileage reimbursement only

Credit Card Purchases: Virtual card

Gift Cards: Lyft 

EVV: Via the Hubstaff app

Electronic Time Sheet: Via the Hubstaff app