Contact Information:

Contact Name: Amanda Lighthiser: Vice President, West Region & California General Manager

Contact Phone: 844-902-6665

Contact Email: pplcalifornia@pplfirst.com

Time Zone: 8-5 PST

Website: https://pplfirst.com/programs/california/ca-sdp/

 

Enrollment Information:

Wait List: There is no waitlist. PPL provides 1:1 support from the very beginning—starting with enrollment and continuing through program initiation and throughout the participant’s journey. Eligible individuals can begin on a monthly start date.

Wait List Requirements: Employers are welcome to reach out for a consultation if they have questions, or schedule an enrollment session when they’re ready to begin the process with PPL..

 

Main Information:

Regional Centers Served: All 21 Regional Centers in California

Languages: English, Spanish, Korean, plus access to a live interpretation line supporting all languages

Platform: My Account

Customer Service: Support: Customer Service, 1:1 support during enrollment and afterward, Account Manager assistance

Service Codes Not Supported: Accepts LVN through agencies but do not do W2 as they need to be supervised by an RN

Notes: Certain tax exclusions may apply based on how employees describe their relationship with the employer in the enrollment packet during onboarding.

Budget Report: Provided to Service Coordinator and participant

Maximum Budget Amount: No budget Max / will accept transfer / Sole-Employer Quarterly Transfers only

Models: Bill Payer (#PY3229) and Sole Employer (#PY3230)

Sole Employer:

DDS Approved Sole Employer Burden Rate (DDS Employer Burden Rate):

FICA: Social Security: 7.65%, Medicare: 1.45%

Other Rates: FUTA: 1.5%, SUTA: 3.4%, ETT: 0.10%, Workers Comp: 1.56%, Sick Leave: 3.33%

Total: 17.54%

Note: Certain tax exclusions may apply based on employee-employer relationship details provided during onboarding.

Background Check: Only those required by law must do live scan – employees responsibility

Sole Employer Insurance: Workers comp liability included in employer burden

 

Payment Information:

Vendor / Provider Packet Contains:Includes employer-provider agreement(s). The full list of forms is disclosed and reviewed during enrollment. Forms are completed via our MyAccount platform.

Invoice timing:

• Due on the 1st (paid by the 10th)
• Due on the 15th (paid by the 26th)

Invoice approval:

• Providers can submit invoices through MyAccount, which then routes them directly to the employer for approval.
• Alternatively, providers may email a signed invoice to the employer, and PPL can assist in submitting it for payment.

Reimbursement: Not available

Credit Card Purchases: Yes, including prepayments (if eligible)

Gift Cards: Not Supported

EVV (Electronic Visit Verification):

• Our Time4Care app is EVV compliant and required for care delivery tracking.
• Live-in caregivers may log hours directly in MyAccount and are EVV-exempt if qualified.

Electronic Timesheets:

Time entries can be submitted via the Time4Care app. Live-in caregivers have the option to enter time directly in MyAccount if EVV-exempt.

 

Additional Information:

Yelp Review: PPLFirstFinancialManagementService

Facebook: Public Partnerships PPL

Linkedin: Public Partnerships PPL

Youtube: https://www.youtube.com/channel/UCawQW9AO1hDUzD-6ccQrgdw/videos